Return & Refund
Last Updated: August 14, 2026
At Revae Beaute, customer satisfaction and product hygiene are important to us. Due to the nature of cosmetics and beauty products, we maintain a No Return and No Exchange Policy, except where a customer receives a damaged product or an incorrect product.
Please read this policy carefully before placing an order.
1. No Returns or Exchanges
Due to hygiene, health, and safety considerations associated with cosmetic and beauty products, Revae Beaute does not accept returns or exchanges once an order has been delivered, except in cases where:
- The product received is damaged during transit; or
- The product delivered is different from the product ordered.
We do not accept returns or exchanges for reasons including:
- Change of mind;
- Product no longer being required;
- Incorrect product or shade selected by the customer;
- Personal preference regarding colour, shade, texture, fragrance, finish, or appearance;
- Product not meeting personal expectations;
- Minor differences in product colour or appearance caused by lighting, photography, or screen/display settings;
- Customer ordering the wrong product;
- Products that have been opened, used, tested, altered, or tampered with; or
- Allergic reactions or individual sensitivities, except where otherwise required by applicable law.
Please review the product description, shade, quantity, ingredients, and other relevant information carefully before completing your purchase.
2. Damaged Product
If you receive a product that is damaged, broken, leaking, or otherwise materially damaged during delivery, please contact us by email.
All damaged-product claims must be submitted to:
Your email should include:
- Your full name;
- Order number;
- Name of the affected product;
- Clear photographs of the damaged product;
- Clear photographs of the outer and inner packaging; and
- A clear unboxing video, where available.
Please do not discard the product or its original packaging until your request has been reviewed.
3. Wrong Product Delivered
If you receive a product different from the product stated in your confirmed order, please email us at:
Please include:
- Your full name;
- Order number;
- Name of the product you ordered;
- Name of the product you received;
- Clear photographs of the product received; and
- Photographs showing the product packaging and shipping label, where applicable.
Once we verify that an incorrect product was delivered, we will contact you by email regarding the appropriate resolution.
4. Time Limit for Reporting an Issue
Any claim relating to a damaged or incorrectly delivered product should be reported within 48 hours of delivery.
Requests submitted after this period may not be eligible for a replacement or refund, except where applicable law requires otherwise.
We therefore recommend inspecting your order promptly after delivery.
5. How to Submit a Claim
All requests concerning damaged or incorrect products must be made via email.
Please email:
Recommended subject line:
Damaged/Wrong Product – Order #[Your Order Number]
Please provide all requested photographs, videos, and order information in your initial email to help us review your claim efficiently.
Submitting a request does not automatically guarantee a refund or replacement. All requests are subject to verification by Revae Beaute.
6. Verification of Claims
Once we receive your email, our team will review the information and evidence provided.
We may request additional photographs, videos, packaging information, or other reasonable details necessary to verify the claim.
Revae Beaute reserves the right to reject claims where:
- The damage appears to have occurred after delivery;
- The product has been substantially used or altered;
- The product received matches the confirmed order;
- Sufficient evidence of the issue has not been provided;
- The claim appears fraudulent or misleading; or
- The request does not otherwise qualify under this policy.
This does not affect any rights available to customers under applicable law.
7. Replacement or Refund
If we verify that you received a damaged or incorrect product, Revae Beaute may, depending on the circumstances and product availability:
- Send a replacement product; or
- Issue a refund for the affected product.
The appropriate resolution will be communicated to you by email after your claim has been reviewed and approved.
If a replacement product is unavailable, we may issue a refund instead.
8. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method used for the order, where possible.
Once we initiate the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other financial institution.
Any applicable processing time after the refund has been initiated is outside Revae Beaute's direct control.
9. Shipping Charges
If a refund is approved because Revae Beaute sent an incorrect product or because the product was damaged during delivery, any treatment of the original shipping charge will be determined based on the circumstances of the affected order and applicable law.
Customers will not be required to pay additional shipping charges for an approved replacement sent because Revae Beaute supplied an incorrect product or the original product was damaged in transit.
10. Sale and Promotional Products
Products purchased during sales, promotional campaigns, or using discount codes are also subject to this No Return and No Exchange Policy.
However, if a sale or promotional product is delivered damaged or an incorrect product is delivered, you may still submit a claim under this policy.
11. Shade and Colour Variations
We make reasonable efforts to display product colours and shades accurately on our Website.
However, colours may appear differently depending on:
- Screen brightness;
- Device display settings;
- Lighting conditions;
- Photography;
- Skin tone;
- Application method; or
- Minor manufacturing variations.
A difference between how a shade appears on your screen and how it appears physically will generally not qualify as a damaged or incorrect product.
Please review available shade descriptions and product information carefully before ordering.
12. Allergic Reactions and Skin Sensitivities
Cosmetic products may react differently depending on individual skin type, allergies, sensitivities, and other personal factors.
Customers should review product ingredients before use and perform a patch test where appropriate.
A product generally cannot be returned or refunded solely because it causes an individual allergic reaction, irritation, sensitivity, or does not suit a customer's skin, except where applicable law provides otherwise.
If you experience a serious reaction, discontinue use of the product and seek appropriate medical advice.
13. Order Cancellations
If you wish to cancel an order, please contact us at hello@revaebeaute.com as soon as possible.
We may be able to cancel an order only if it has not yet been processed, packed, or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
14. Consumer Rights
Nothing in this Returns & Refund Policy is intended to exclude, restrict, or override any rights or remedies that customers are entitled to under applicable Indian consumer-protection law.
Where a mandatory legal requirement conflicts with any part of this policy, the applicable legal requirement will prevail.
15. Contact Us
For damaged products, incorrect products, refund enquiries, or other order-related concerns, please contact:
Revae Beaute
Email: hello@revaebeaute.com
Business Address: Kandivali West, Mumbai - 400064
When contacting us, please include your order number and relevant photographs or other evidence so that we can review your request efficiently.